Refund Policy

Evidence Room Starter Pack, €49

If the Starter Pack does not match the offer as described on the product page, email us within 14 calendar days of purchase. We will review the issue and either correct the mismatch or issue a refund where the delivered pack clearly does not match the stated offer.

Tailored Evidence Setup, €299

The Tailored Evidence Setup includes one revision pass if the deliverable does not match the company profile, scope, or use case you stated in your intake form. The claim window is 14 calendar days from delivery.

• Before you submit the intake form, you can request a full refund.
• After intake submission but before delivery, we may issue a partial refund where appropriate because tailoring work has already started.
• After delivery, the default remedy is the included revision pass for mismatch against the stated intake.

How to request help

Email support@complianceclaw.app with your order reference, what seems wrong, and what outcome you are requesting. For billing-specific issues, you can also contact billing@complianceclaw.app.

Response timing

We aim to acknowledge refund or revision requests within 1 business day and resolve straightforward cases within 3 business days.